Does your business offer same day delivery? If not, you could be missing out on a huge number of benefits.
Customers today demand a lot more from the companies they do business with. They no longer want to wait 5-7 working days to receive the goods they order. Same day delivery services have proven extremely popular and are helping businesses to not only boost their profits, but to also improve their reputation and significantly increase customer satisfaction.
How does it benefit your business?
Besides the obvious customer service benefits, same day delivery can have other, less obvious advantages. When done correctly, offering a same day service can really boost productivity.
If your warehouse staff are aware that they don’t get to leave until all of the same day orders have been fulfilled, they’re going to start working harder and getting things processed faster. You’ll also have less of a backlog which again helps to save time and simplifies your warehouse processes.
If you add thee benefits onto the increased profits, improved customer satisfaction and competitive edge that it gives you, you quickly realise same day delivery is a lucrative, essential service to invest in.
Things to consider
Of course, running a same day delivery service isn’t without its downsides. If you want to make it work, you’re going to need to have a flawless, well-organised logistics plan in place. As well as this, there may also be some practical things to consider too. If you are going to be using pickup trucks to deliver goods, for example, you may need to invest in some truck bed covers to make sure that the goods arrive safely and not damaged by any weather that the driver may encounter whilst on route to customers.
A vital step in ensuring your same day delivery service is successful, is to find a reliable carrier. That means, choosing a company that’s going to deliver your same day parcels on time, every time in a professional manner. It also helps to ensure the company is available 24/7 such as TNT Direct.
You’re also going to need to make sure you constantly have products in stock. Frequent inventory checks will be required as real time inventory knowledge is essential. You’ll also need to ensure your staff are properly utilized and they can work efficiently to tight time-frames.
Finally, if you want to make a real profit you’re going to have to get your pricing right. Same day delivery can be priced according to how quickly the customer wants the goods. For example, you could offer anytime same day delivery, or offer one to two hour windows. The latter will cost more so be sure to add that into your pricing.
Overall, same day delivery offers many benefits for businesses and it’s a service which is becoming increasingly popular. If you’re looking to get ahead of the competition and improve customer service, it’s definitely worth offering this lucrative service.
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