Managing a business has long undergone changes based on how our societies and economies work. The way that businesses work is greatly dependent on the needs of customers and the societies that create them, and thus, the way that technology has changed yields new needs in the world of business. Here are several ways that we have seen businesses adapt to the needs of customers and a faster-paced technological world.
The Switch to Mobile Operations and Interactions
Now that we can do virtually anything with the touch of a finger to a phone, the ways that businesses have had to manage their resources and interactions with customers has transitioned to a new mobile level. Banks now allow you to do mostly all of your daily banking operations online, and some even let you do this on mobile applications. You can transfer money, deposit checks, balance your accounts, and much more all with the touch of a button. Most businesses allow you to be a customer without ever leaving the confines of your own home. Not only can you shop online, most stores now offer mobile applications or mobile webpages that allow you to browse, shop, and place orders from your cellular phone screen.
The Switch to Online or Phone-Based Interactions
Most businesses these days, with the exclusion of small and local businesses that require a lot of face to face interactions, do most of their dealings with suppliers and customers over the phone, via email, or even through video chatting services. The use of these communication techniques not only expedites the process of communication, but they also help to speed up processing of products and services, making things better for business owners, employees, and customers alike. Businesses can quickly approve transactions and orders within a matter of days, thus making growth much quicker and easier.
The Switch to Long Distance Hiring and Management of Employees
Another huge way in which business management has changed due to technological advancements is through the methods that companies and businesses use to field and hire candidates for positions. There are many online job listing websites that have advanced search engines and are free and easily accessible to just about anyone with internet capabilities. Employers can search through candidates and eliminate them from their lists without ever having to worry about spending valuable time or money on face to face interviews with individuals they will ultimately never hire. Employers can video chat, email, or phone interview with candidates that they believe to be eligible, and then choose their final pick. This expedites the hiring process, saves money, and keeps a business running at its normal pace amidst the consequences of employee turnover processes.